Symetix Introduces Symetix Secure Connection Service for VeriSym® and OptyxSG® Inspection Systems
November 11, 2010 – Symetix introduces Symetix Secure Connection (SSC), a service for VeriSym® and OptyxSG® inspection systems. SSC allows Symetix engineers to have network access to the installed vision system and enables them to perform remote diagnostics using data, images, and other information that is not possible with telephone support. With this direct connection, services can be provided at any hour of the day, which reduces downtime while saving customers time and money.
SSC enables both the customer and Symetix engineers the ability to make a simple and secure network connection to the inspection system, even when the inspection system is behind a network firewall. With SSC, customers may back-up logs and setups to a secure archive and move logs and batch records to any computer with a network connection. When permitted by the customer, Symetix engineers may also be allowed access to the machine user interface, data, images, and logs.
Product Manager, Jon Donovan, notes, "Before Symetix Secure Connection, it was difficult and time-consuming to establish a connection to a customer’s machine. It took days of engineering and administrative time at the customer’s site and also at Symetix. And in some cases, concerns about security prevented the connection. With Symetix Secure Connection, the setup is simple and fast. It puts the customer in the driver's seat and provides high level security for both the connection and the customer's data."
SSC allows machine logs, product setups, images, and other information relating to the status and performance of the inspection system to be shared in a controlled and secure manner by the customer, for purposes of remote diagnostics, customer assistance, and secure batch log storage.
SSC is offered as a stand-alone service and as part of a more comprehensive service package that includes replacement parts and an annual on-site machine audit by a Field Engineer.
SSC is part of Key Technology's PROliance™ suite of support services and is built on Axeda technology, the leader in secure network access systems using VeriSign® Security certified platform and applications. More than 150 Fortune 2000 companies, including 30 medical and life science device manufacturers currently use Axeda. More at www.axeda.com.
About Symetix
Symetix is the pharmaceutical group of Key Technology. With 60 years of experience in the food and pharmaceutical industries, Key is a leading manufacturer of best-in-class process automation systems. Symetix offers worldwide sales representation and maintains demonstration and testing facilities at Key’s headquarters and manufacturing divisions in Walla Walla, Washington, USA, and at Key Technology BV in Beusichem, the Netherlands.
About Key Technology, Inc.
Key Technology, an ISO-9001 certified company, is a leading designer and manufacturer of process automation systems, integrated electro-optical inspection and sorting systems, and processing systems. Key® systems help processors to improve quality, increase yield, and reduce cost. With worldwide sales representation, the company maintains demonstration and testing facilities at its headquarters and manufacturing divisions in Walla Walla, Washington, USA, and at Key Technology BV in Beusichem, the Netherlands. The company's common stock trades on The NASDAQ Global Market under the symbol: KTEC.
Reader Inquiries: Jon Donovan SYMETIX 150 Avery Street Walla Walla, WA 99362 USA Tel: 800.941.3701 or 509.394.3524 Fax: 509.394.3219 Email: jdonovan@symetix.com URL: www.symetix.com
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